Tag: Service

The 5-Truck Hump

“You cannot allow any of your people to avoid the brutal facts. If they start living in a dream world, it’s going to be bad.” – General James Mattis Why does it seem that new startups have trouble getting past

Posted in Business Operations, Field Operations, It's Business, It's Learning, Productivity, Why Didn't I Think of That Tagged with: , , , ,

Are You Selling HVAC Service, Or a Used Buick?

Are you selling HVAC service or a used Buick? Call me cynical, but I’ve always lumped salespeople into one of two groups; those that sell using knowledge, and those that sell using the double handshake.  In my opinion both sales

Posted in It's Business Tagged with: , , , , ,

Why did you hire a Linebacker to run your business?

I’m not the smartest guy in the world (just ask my wife) and I never claimed to be.  Regardless of my lack of intelligence, I’m lucky to have a fair amount of common sense to compensate for my blue collar

Posted in It's Business Tagged with: , , , , , , ,