Tag: Sales

Excellent Customer Service; How to Walk the Talk

Here’s an idea, lets look at what customers think Excellent Customer Service is…..I know, I know, crazy talk….what was I thinking.

Posted in Customer Diplomacy, Field Operations, It's Business, Marketing, Sales Tagged with: ,

What Does the Customer Really think: Reading Body Language

Want to increase sales? Want to know what your customer really thinks? Want to stop wasting time trying to make a sale that just isn’t going to happen? learn to read body language. No joke, the customer’s body language will

Posted in Customer Diplomacy, It's Business Tagged with: ,

Are You Selling HVAC Service, Or a Used Buick?

Are you selling HVAC service or a used Buick? Call me cynical, but I’ve always lumped salespeople into one of two groups; those that sell using knowledge, and those that sell using the double handshake.  In my opinion both sales

Posted in It's Business Tagged with: , , , , ,