Understanding how a websites works really isn't that hard, it's just confusing. First off while you were in boot camp, playing football or perhaps kissing a girl, that pasty skinned band geek/mathlete, set down his Atari game controller long enough to begin understanding computers, website construction and the internet.
Come on, look at Bill Gates, he was probably a millionaire before his first kiss. My goal is to help you (1) understand what a website can and can't do (2) help you effectively communicate with your own personal web-geek, so that you can get the most out of your online endeavors with the least possible pain.
New Rules, New Realities
If you are a control freak, you are never going to like the internet or your website.
One: You cannot control your reputation online.
Even without the Angie's Lists and other business rating websites it is easy to find out about the quality of your services and products. Any complaints or criticisms of your business are just a few clicks away on your favorite search engine. Just type in the name of your business and the word complaints, scam, shoddy work, etc... If you're not doing this already, start, and while some people are just nasty and ungrateful, most are not.