The other day I was surfing the web looking for some information on a defrost control. Much of the search engine's top spots were populated with the typical garbage we're all familiar with.
You know the sites I'm talking about; the sites where the writer doesn't know their ass from their elbow but have decided to 'educate' the world with their blathering anyhow.
Normally I skip over these sites, but today I took a gander at them. Why? I wanted to see the misinformation the average homeowner is being bombarded with. Again, why? Why would I care? Simple; you need to know your enemy. Why are these sites the enemy?
Because when a trained professional (you) interacts with their customer they need to be ready to dispel the bad information the homeowner may pick up online.
Here is an example of one of the entries I found:
"...the defrost board on your (brand X) heat pump can develop ice on it throughout the winter..."
Really? That's interesting! I've never known a defrost board to "develop ice". Let's read some more of this HVAC wizard's insight into our industry-
"...if the defrost board has too much ice on it, you can fix the problem yourself........you can do it yourself with little hassle and minimal knowledge of the subject...."
Wow! This is good news for the home owner! He can save a huge amount of money by not paying an expert (you) to resolve the problem. I can't wait to see what they recommend.
"...fill a bucket with hot water from your sink and go to the defrost panel on the back of your heat pump. Pour the hot water on the ice to melt it..."
If you're like me, you were shaking your head and laughing as you read the authors advice.If you're really like me, your next reaction was a sick feeling, sick because if some unsuspecting homeowner actually used this advice they would likely be electrocuted and killed.
At least the author gave some useful advice at the end of the article...although if the home owner followed his previous advice, it's probably too late.
"call a certified HVAC technician to take a look at your heat pump if these solutions are not working for you. They will be able to properly diagnose your unit and make an appropriate repair.
If the end user is wise enough to call an expert first, be sure to warn them against blindly following advice found on the internet. Why? (There are a lot of 'whys' in this article...)
Because after they get your quote for the repair, they may look to the internet for advice on an alternate money saving solution, and worse, they may follow it.