Author: Kevin Fraser

80% of Sales Happen after 87% of Sales People Give Up

2% of new business sales are made on the 1st contact 3% of new business sales are made on the 2nd contact 5% of new business sales are made on the 3rd contact 10% of new business sales are made

Calming down an angry customer by listening

As a sales rep, manager and a business owner, I’ve often had to tell a customer something that they didn’t want to here.  Sometimes, it simply is was it is. The part is out of stock.   We double booked.

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Internet Security Part 2-Password Don’ts

Your username and password are you first line of defense for keeping your online information and accounts safe. Don’t not change your password Frequency No matter how strong your passwords are, if your bank, credit card company or email host gets

Internet Security Part 1

I just heard on the news yesterday that a bunch of big email host, including Yahoo and Gmail, just got hacked and that is was a good idea to reset my password.  Come on, Gmail is Google!  If Google can

Intelligence and Limitations

“In one view, intelligence is something you demonstrate; in the other, it’s something you develop.”   Daniel Pink, “Drive: The Surprising Truth About What Motivates Us” Do you believe intelligence is something that, is what it is, and that we

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So why are we still doing this?

“Are we even capable of explaining the status quo, or is the way we do things set merely because we forgot that we could do it better?”  Seth Godin Remember the term “Bankers Hours“? When I was growing up in

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I’m too busy, I don’t have the time to…

I’m too busy, I don’t have the time to… I’ve heard it and I’ve said it more times than I care to remember. Really, you couldn’t find five minutes in your busy day (and yes some of us are actually

Life Hack-There is a time to worry

Hello my name is Kevin and I’m a recovering worrier.  If you’re at all like me, you know that it is exhausting to have your mind constantly going, and it’s even more exhausting when you’re ruminating on the negatives. So

Website Tip #2-Get Geographic on it!

When I’m looking for a local business, I’d like to know whether or not you services my area before I waste both your’s and my time emailing or calling you.  What exactly does “Servicing Central Connecticut” actually mean?   Why

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How can one half-hour equal four and a half weeks?

Try to imagine an alternate universe, where when you went to work next Monday, your boss asks you into his office and then informs you, that for the next four and half workweeks, your job was to focus on mastering