“Fake it till you make it” said none of the best technicians ever…
Commit these two truths to memory-
“Confidence without knowledge is dangerous”
“Knowing what you don’t know is power”
There are some folks out there who are just plain dangerous. The unfortunate part is most have no idea how dangerous they really are, and this makes them even more dangerous.
What makes them dangerous?
A lack of knowledge combined with a ridiculous amount of unjustified confidence in themselves that leads to poor decisions and bad consequences.
These are the folks who give themselves, their employer, and our industry a bad name.
Never bullshit your customer or yourself; you’re better than that.
If you don’t know the answer to something, admit it; then find out what the answer is.
Call a buddy, call the manufacturer, Google it, whatever it takes.
Digging for the answer increases your knowledge, bringing you another step closer to becoming a master technician.